Berks & Beyond Blog

Help your staffing service help you.

Continuous improvement should be a goal of any business relationship – your relationship with your staffing provider is no exception.  Help your staffing firm deliver better results by providing them with frequent, measurable feedback.  By letting them know what they’re doing right, as well as how they can improve, you can make your staffing function even more efficient and cost-effective.

Ask internal staff who supervise temporary employees to periodically fill out a simple report card for your staffing service.  It can evaluate quality of fills, ease of working with the staffing specialist, timeliness of service, etc.  Then, share the feedback with your staffing provider.  They will use the information to identify opportunities for improvement, to further customize the service they deliver, and to make your job as easy as possible.

Here are a few sample questions to consider:

The Staffing Firm

1. How well does the staffing firm demonstrate an understanding of your business?
2. How well does the staffing firm meet your expectations?
3. How would you rate the staffing firm’s service, as compared to other services you’ve used?
4. How would you rate your staffing service representative?

The Employees

1. How well do the employees fit the assignments?
2. How would you rate the employees’ attitudes toward their work?
3. How punctual are the employees?
4. How prepared are the employees (i.e., how quickly do they get to work)?

How well are we doing?

At Berks & Beyond, we pride ourselves on the quality of both our service and our employees.  We want to know what we’re doing right and where we can improve.  Please contact us with your feedback, so we can deliver even better results for your organization.

Recently downsized or laid off?  New to the workforce?  Looking to earn extra cash?  Trying to break into a new field?

Consider working as a temporary.  Today’s staffing firms employee millions of individuals in virtually all fields of work, from day labor to executive, and offer a variety of advantages:

• Flexible work options.  Work when and where you want to work.  You can work only during school hours, take the summers off, or take an extended break.  As a temporary employee, you have the freedom to accept assignments that work with your schedule.
• Employee benefits.  In addition to a paycheck, many temporary staffing agencies provide benefits to their workers.  These benefits typically include vacation pay, sick pay, access to medical insurance and a 401(k) plan, and are available to employees who fulfill certain employment requirements.  Be sure to inquire what benefits are offered when you apply or interview.
• Opportunities for direct employment.  Temporary assignments allow you to get a foot in the door with an employer.  If an employer is impressed with your skills, work ethic and job performance, he can work with the staffing firm to offer you direct employment.
• Gain experience.  If you’re a recent graduate, re-entering the workforce, or would like to make a career transition, working as a temporary can help you gain valuable on-the-job experience.  In addition, many staffing firms offer free training to build or enhance your skill set.
• Variety.  If you enjoy new experiences or are unsure about your career path, temporary work can provide the variety you need.  You can test out different jobs, companies and industries – without long-term commitment – and find out where you fit best.

Ready to take the next step?

Join the Berks & Beyond team.  We’ll provide you with a rewarding temporary assignment that offers the variety, flexibility, benefits and job experience you need.

You’ve just won a three-month contract with a major new client – congratulations!  Now, you need to figure out how to get the extra work done. 

Should you pay your current employees overtime, or bring in temporary help?  Consider the following sample cost analysis.  It is based on an annual salary of $40,000 ($20.51/hr.), vs. time-and-one-half overtime, for one employee:

Cost Analysis

Although this is just a sample exercise for illustration purposes, it clearly demonstrates the economic rationale for using temporary employees.  When you need additional productive hours on a temporary basis, staffing services can lower costs, reduce burnout and improve the productivity of your direct staff.

Berks & Beyond - The Lehigh Valley’s Staffing Economics Experts

Need help assessing the cost of a staffing strategy?  Contact Berks & Beyond.  Our experts will work with you to determine the most productive and cost-effective way to get your work done.

Cost Analysis Assumptions

* Temporary staffing rates vary by market, but the relationship (ratio) between pay rates remains the same.

** Fringe benefits include:  holiday pay, sick leave, vacation pay, personal days, insurance, F.I.C.A., S.U.I., F.U.T.A., worker’s compensation, etc., based on a national average of 31%.

*** Based on U.S. Chamber of Commerce national average statistic of 12%, which includes firms that pay no benefits.  For small firms with moderate benefits programs, this cost is typically 40-45% of payroll, and for larger firms with extensive benefits programs, the cost can be up to 100% or more of payroll.

What’s the single most important variable in the success (or failure) of your business?

Your staff.

Steven Berchem, Certified Staffing Professional and Vice President of the American Staffing Association, posted a great article on the ASA website which addresses the ways today’s businesses are using staffing to gain real competitive advantage. 

Here are a few of the article’s salient points:

• As agility becomes more essential to success, smart companies are rejecting traditional hiring models and taking bold approaches to staffing.  They are moving away from lengthy hiring processes and no longer see the wisdom of filling every position with a permanent employee.
• These changes in key business practices have led companies to use more temporary and contract employees in diverse and highly skilled professions, including: accountants, attorneys, chief executives, doctors, graphic designers, IT professionals and even pilots.
• Today’s staffing employees are motivated, satisfied and educated.  In a survey conducted by the ASA, nine out of 10 staffing employees said they would recommend temporary or contract work to a friend or relative.  And while it may come as a surprise, staffing employees are actually better educated than the overall workforce, with 74% having at least some college education (compared to 62% of the traditional workforce).
• Staffing firms provide the only means of accessing some of America’s best talent.  In fact, the majority of staffing employees either use temporary or contract work as their sole means of finding a “permanent” job, or they simply prefer their current work arrangement over traditional employment.

To read or download the full article, click here.

Maximize the Value of Your Human Resources with Berks & Beyond

If you’d like to maximize the value of your staff as a source of competitive advantage for your company, contact Berks & Beyond today.  We can show you how to use staffing to become more agile, efficient and profitable.  Together, we can develop a smart staffing plan that will enable your organization to compete – and win.

Did you know…

Immigration and Customs Enforcement (ICE), the policing division of the United States Citizenship and Immigration Services (USCIS), has announced a 10-day window for employers to correct minor errors found on audited I-9 forms.

ICE is currently on a nationwide sweep to check employer maintenance of the I-9 form, which is used to verify employees’ authorization to work in the United States.

Minor, or technical, errors (also called “paperwork errors”) usually refer to the absence of a home address or birthdate on the form.  Such errors are to be corrected in 10 days to avoid any further difficulties, fines or adverse action.

Substantive errors, on the other hand, which are those involving core data such as citizenship status or even the employee’s signature, are subject to significant penalties.

The USCIS form I-9 must be completed for each employee upon starting work and must be maintained for three years or one year after the employee has left his or her job, whichever comes later.

As a leading staffing firm in Southern and Central Pennsylvania, Berks & Beyond ensures that each of our employees is thoroughly screened and that all required paperwork is completed before our employee goes to work for you.  We stay on-top of compliance issues to effectively minimize your legal exposure.

Source:

http://www.personnelconcepts.com/compliance-alerts/ice-10-days-to-correct-minor-19-mistakes/

Looking for ways to earn a raise or promotion?

Get on your boss’s A-List.  If you consistently show your boss that you’re doing a great job, you’ll progress further, faster.  Here are a few quick tips to get you noticed, separate yourself from the pack and create a lasting positive impression:

1. Communicate clearly.  When in doubt, err on the side of clarity and ask questions when things are unclear.  Provide your boss with regular updates about your projects and plans.  But be careful not to go overboard – ask him directly if you’re providing enough information or too much.
2. Honor your commitments.  Underpromise and overdeliver.  Don’t shy away from new challenges, but make reasonably sure you can hit an objective before taking on the additional responsibility.
3. Know what makes your boss tick.  Learn your boss’s pet peeves – and avoid them.  Find out what his priorities are – and incorporate them into your own (e.g., if your boss is a “numbers guy,” quantify all your results).  Anticipate his needs, by providing what you know he’ll want before he asks.  Show him you understand the issues he faces and you’re sure to make your mark.
4. Provide solutions – not just problems.  Everyone makes mistakes.  So if something does go wrong, view it as an opportunity to set yourself apart from chronic excuse-makers.  Own up to the problem and come to the table with potential solutions.  Your boss will appreciate your ability to think for yourself and manage a difficult situation.
5. Be positive.  When you celebrate a departmental success, send a congratulatory e-mail to those involved and copy your boss.  The gesture will draw attention to your success as well as your leadership skills.  During more stressful times, strive to maintain a positive attitude.  For every two complaints or suggested improvements, point out eight positive things.
6. Take a calculated risk.  A boss will notice a talented employee who demonstrates his desire for excellence by occasionally sticking his neck out.  So when the time is right, volunteer for a difficult assignment or challenge the status quo to improve a work process.  Your courage and enthusiasm will increase your visibility and earn the respect of your boss and co-workers alike.

Berks & Beyond:  Another Great Way to Further Your Career

Berks & Beyond provides challenging assignments and direct placement opportunities in a wide range of fields including office/clerical, light industrial, accounting/finance, engineering, HR, management, agriculture and skilled trades.  Contact us today to find out how we can help you further your career, faster.

When used strategically, temporary staffing can improve productivity, increase capacity to handle spikes in workload, and provide access to specialized skill sets – all without increasing your fixed expenses.

To help ensure your temporary staff is as efficient and productive as possible, be sure to follow these 5 key steps:

Step #1: Determine the type of person you need and define required skills.
Meet with managers and those who will be working with the temporary employee to determine which skills are ideal for the position you are trying to fill.  Examine top performers you already have on staff to determine what skills have made them successful.  And finally, work closely with your staffing agency and provide as much detail as possible.

Step #2: Work with an experienced staffing agency.
Find an agency that has experience in your industry.  Not only will an experienced staffing agency know where to look to find the right person, but they will also be able to help you determine things like an appropriate pay rate for a particular position.

Step #3: Provide a solid orientation and training program.
Include information such as working hours, breaks and lunch schedules, any safety regulations or company rules, and contact information for direct supervisors.  You may also want to assign a core staff member or supervisor to help orient the temporary employee.  Also, find out what type of training and orientation your staffing agency can provide.  Good staffing agencies will offer guidance on how to best bring temporary employees up to speed so they can hit the ground running–and they may even conduct initial training and orientation for you.

Step #4: Communicate clearly and openly.
Make sure your temporary employees understand what’s expected from them.  Encourage employees to ask questions and make sure they know to whom those questions should be directed.

Step #5: Check in regularly.
Be sure to take a minute or two at several points throughout the first day to check in and gauge progress.  Set specific days/times you plan to check in throughout the week to answer any questions and monitor progress.

Bringing a temporary employee on board at your company can offer a host of benefits – as long as that employee is managed properly.  And from our experience, hard-working and properly managed temporary employees often become leading candidates for full-time openings.

If you’re interested in hiring temporary employees or just want to learn more about how temporary employees can help your company, contact Berks & Beyond today.  As a leading Central and Southern Pennsylvania staffing firm, we can deliver the flexible staff you need without increasing your permanent workforce.

Most of us today are conditioned to look for the best possible price.  In most cases, this makes good economic sense.  But when it comes to staffing services, the company offering the lowest prices isn’t necessarily going to deliver the best value.

Here are a few good reasons why shopping around for the lowest-priced temporary employees might not be the wisest use of your staffing dollars:

• To offer you the lowest price, a staffing service may be forced to cut back on the quality and amount of service they provide.  They may not be able to afford the same depth of recruiting and screening.  As a result, they may have more difficulty finding the right candidates for your specific needs.
• Because of simple supply and demand, the staffing agencies that offer better wages to their temporary employees will most likely get the more talented, skilled, reliable and experienced applicants.  Any staffing firm can find a “warm body” to fill your position.  But finding a quality employee that truly fits your organization may be too crucial to risk – especially for what may boil down to a few cents per hour.
• Not getting the right person for the job can have very costly ramifications.  For example, a temporary employee who is less than qualified for the position can cause the following unforeseen expenses:
  • additional time (money) up front to adequately orient and train the temporary
  • increased supervision for a less qualified temporary
  • mistakes and reworks – the time, money and materials involved in re-doing the work of a less qualified temporary
  • poor productivity – the amount of work a sub-par employee fails to complete (compared to a qualified individual)

The bottom line is, many things in business aren’t worth risking.  The quality of your human capital is definitely one of them. 

Berks and Beyond:  the Best Staffing Value for Southern and Central PA Employers

When it comes to Berks & Beyond’s candidates, you get what you pay for – skilled, reliable, hard-working and experienced people who truly fit your needs.  Rest assured, we will always deliver the best value for your staffing dollar.

A little perspective is a good thing.

As a staffing firm, we at Berks & Beyond try to learn all we can about your business and industry – because better understanding leads to better staffing results for your company. 

Today, I’d like to turn the tables.  Here are a few key facts and statistics, compiled by the American Staffing Association, that will help you better appreciate our business and the U.S. staffing industry:

• Number of workers.  America’s staffing companies match millions of people to millions of jobs – every day.  On an average day in 2008, U.S. staffing companies employed approximately 2.6 million workers.  All told, staffing firms hired an estimated 11.2 million temporary and contract employees in 2008 alone.
• Industry size.  In 2008, the staffing industry generated roughly $86.2 billion in sales:  $70.7 billion from temporary and contract staffing; $15.5 billion from search and direct placement.
• Number of U.S. staffing companies.  Approximately 6,000 staffing firms, operating roughly 20,000 offices, are currently operating and have been in business a year or longer.
• Areas of growth.  The fastest industry growth is occurring in professional and technical staffing.
• Factors affecting industry growth.  America’s work force is changing.  More people are looking for the flexibility that temporary work provides.  Additionally, employers are tapping into the flexible labor market to keep fully staffed during peak periods.

Want to learn more?

Visit the American Staffing Association’s website to view and download reference documents that provide current information about the U.S. staffing industry.  To learn more about the services and benefits Berks & Beyond offers, please visit our website.

Are you a temporary or contract employee?  Considering taking the plunge?  If so, here are a few key staffing statistics from the American Staffing Association you may find interesting:

• 2.66 million people are employed by staffing companies each day.
• 79% of staffing employees work full-time (virtually the same as the rest of the work force).
• 66% of staffing employees consider flexible work time important.
• 80% of staffing clients say staffing firms offer a good way to find people who can become permanent employees.
• 67% of staffing employees say that “choice of assignments” was an important factor in their job decision.
• 90% of staffing companies provide free training to their temporary and contract employees.
• 65% of staffing employees say they developed new or improved work skills while on assignment.

Want to learn more?

Visit the American Staffing Association’s website to learn more about the staffing industry, or for more employee staffing statistics.

What are your thoughts?

Flexibility.  Experience.  Choice of assignments.  Bridge to permanent employment.  These are just a few of the reasons millions of Americans – and thousands of Berks & Beyond employees - have chosen temporary and contract work.  What are the most important reasons to you?  Please leave your comments below, or contact us directly via our website.