Berks & Beyond Blog

It’s like a bad dream.

You’re in an interview, dressed to impress and feeling totally in control of the situation, when the unthinkable happens – the interviewer asks a question that completely stumps you: 

“If you could have dinner with anyone from history, whom would it be and why?”

“Why is a manhole cover round?”

“Which fictional character would you say best describes you?”

If just reading these questions makes beads of sweat pop out on your forehead, you’re not alone.  In an interview situation, most of us would be stopped in our tracks by off-the-wall questions like these.  But that’s the point:  interviewers ask odd questions intentionally, to see how well job candidates thinks on their feet and respond to stress.

Because unusual interview questions can be about virutally any topic, they’re nearly impossible to prepare for.  Still, here are a few quick tips to help you handle them more effectively:

• Keep your composure.  The question was meant to throw you off your game – so don’t let it rattle you.  Keep your face neutral and recognize that this is the wacky question you’ve been anticipating.
• Take your time.  Smile, take a deep breath and avoid the temptation to blurt out an answer.  Don’t panic – if you have to take a moment to gather your thoughts, it merely demonstrates that you think carefully through a situation before responding.
• Relax.  When it comes to unusual interview questions, your answer is not as important as how you handle the situation.  In fact, most don’t have right or wrong answers.  So take the pressure off yourself.  You don’t have to be brilliant, you just need to answer honestly.

If you’d like some practice answering off-the-wall questions, consider the following popular ones:

• If you could be any character in fiction, whom would you be?
• If you had only six months left to live, what would you do with the time?
• If someone wrote a biography about you, what do you think the title should be?
• If you were a _________ (insert:  car, animal, salad dressing – you get the picture), what kind would you be and why?
• If you won $50 million in the lottery, what would you do with the money?
• How would you rate me as an interviewer?

Be Prepared for Your Next Interview

Register with Berks & Beyond today.  Our team of staffing professionals will listen to your needs, match you with a perfect direct placement opportunity, and then prepare you to ace the interview.

Temporary employees can be a great asset to your organization.  They can help you meet critical deadlines, fill-in for unplanned absences and free your core staff to focus on their most important tasks.

But if your company uses large numbers of temporary employees, it’s easy for your direct staff to fall into an “Us vs. Them” mentality.  And while treating temporary workers as an entirely separate workforce may seem innocuous, the practice can have unintended consequences for your direct employees. 

For example, research from the University of Arizona has found that direct employees (particularly at lower levels) are less satisfied with co-workers and bosses when working with a higher proportion of temporary employees.  Why?  The responsibility of training and socializing temporary workers on company-specific processes is often assigned to direct employees.  As a result, having more temporaries can complicate full-time workers’ jobs.

Here are a few suggestions for improving the working relationship between temporary and direct employees to achieve even better staffing results:

• Make temporary employees feel included.  While temporaries are, in fact, a separate part of your workforce (and must be treated differently because of co-employment laws), you and your staff can still make them feel welcome in your organization.  By encouraging social interaction (e.g., formal or informal introductions) among all workers, you can foster social ties that are essential to a cohesive workforce.
• Educate your direct staff.  Take the time to clearly explain the role and value of temporary workers.  The better your direct employees understand the benefits temporary help provides, the more likely they’ll be to work productively with them.
• Take advantage of training.  If you use large numbers of temporaries, many staffing services will develop customized orientation and training programs for specific positions.  This shifts the time-consuming burden of getting new temporary employees up-to-speed off your direct employees’ shoulders.
• Consider an on-site staffing coordinator.  With a Vendor On Premise (VOP) program, a staffing service provides a staffing specialist to work at your location.  This individual will schedule, assign and coordinate temporary workers; provided necessary orientation and training; and monitor temporary worker performance to ensure maximum productivity.  In addition, the on-site coordinator can resolve temporary workers’ issues that come up during the work day.

Bottom line, there are a number of steps you can take keep relations between temporary and direct employees positive.  And the more positive their working relationship, the better your results will be.  Contact Berks & Beyond today to learn more about our strategic staffing solutions for southern and central Pennsylvania employers.

Ever feel overwhelmed by the sheer volume of information coming at you each day?

With the barrage of data pouring in from newspapers, TV, the internet, social media, RSS feeds, e-mails, voicemails and good-old-fashioned face-to-face meetings, finding the critical information you need amidst all the “white noise” can be exhausting.

Take the BLS Monthly Employment Situation, for example.  It contains monthly employment estimates for over 1,000 industries from its Current Employment Statistics program.  However, the changes in these overall employment levels tend to be delayed in the monthly labor reports – making it a lagging indicator of economic trends.

Sound like a lot of white noise?

Not entirely.  Temporary help employment numbers, which are part of the monthly BLS report, are generally considered to be a coincident indicator for overall employment.  This means that changes in temporary help employment tend to forecast subsequent changes in overall employment and coincide with changes in economic activity.  Why?  Many companies use temporary staffing as a means to quickly adjust their operations to meet fluctuating demands for their products and services.

Here’s how to get current data for temporary help services in the BLS report:

1. Go to the BLS Current Employment Statistics home page.
2. Then select either the HTML or PDF version of the “Employment Situation Summary.”
3. Data for temporary help services can be found in Table B-1 (page 30 of the report’s PDF version).

 Effectively manage the economy’s highs and lows with Berks & Beyond Employment Services.

Our full spectrum of staffing services for Central and Southern Pennsylvania employers can help you run lean – while providing on-demand access to the talent you need to meet surges in demand.

Recently downsized or laid off?  New to the workforce?  Looking to earn extra cash?  Trying to break into a new field?

Consider working as a temporary.  Today’s staffing firms employee millions of individuals in virtually all fields of work, from day labor to executive, and offer a variety of advantages:

• Flexible work options.  Work when and where you want to work.  You can work only during school hours, take the summers off, or take an extended break.  As a temporary employee, you have the freedom to accept assignments that work with your schedule.
• Employee benefits.  In addition to a paycheck, many temporary staffing agencies provide benefits to their workers.  These benefits typically include vacation pay, sick pay, access to medical insurance and a 401(k) plan, and are available to employees who fulfill certain employment requirements.  Be sure to inquire what benefits are offered when you apply or interview.
• Opportunities for direct employment.  Temporary assignments allow you to get a foot in the door with an employer.  If an employer is impressed with your skills, work ethic and job performance, he can work with the staffing firm to offer you direct employment.
• Gain experience.  If you’re a recent graduate, re-entering the workforce, or would like to make a career transition, working as a temporary can help you gain valuable on-the-job experience.  In addition, many staffing firms offer free training to build or enhance your skill set.
• Variety.  If you enjoy new experiences or are unsure about your career path, temporary work can provide the variety you need.  You can test out different jobs, companies and industries – without long-term commitment – and find out where you fit best.

Ready to take the next step?

Join the Berks & Beyond team.  We’ll provide you with a rewarding temporary assignment that offers the variety, flexibility, benefits and job experience you need.

Keeping your résumé current is important to your continued career development.  But unless you’re actively looking for a job, the daily demands of life, home and work can easily push this updating process down on your priority list.  If you haven’t reviewed your résumé in over a year, here are just a few good reasons why you should take a fresh look at it:

• Even if you’re currently employed, you never know when an attractive job opening may present itself.  A current résumé can help you capitalize on an unexpected opportunity – before someone else has the chance.
• Over time, your important achievements and contributions may be forgotten.  Regular updating ensures that critical, measurable accomplishments are accurately recorded.
• In many cases, your résumé creates a first and lasting impression on a potential employer.  Make sure it’s a good one.  By periodically reviewing and honing your résumé, you can create a more powerful marketing tool that accurately and favorably represents you as a professional.

Use these tips to make your résumé update simple and comprehensive:

1. Review personal information (address, e-mail, LinkedIn URL, etc.) to ensure everything is up-to-date.
2. Review your oldest job.  If it’s no longer relevant, and you have at least 10 years of documented work history without it, remove it.
3. Update your responsibilities and accomplishments.  Consider the following:  special projects; new expertise developed or job responsibilities awarded; knowledge or skills enhancement from special training or professional development; awards or other recognition; challenges you faced and solutions developed; measurable results you helped achieved (e.g., eliminating process inefficiencies, increasing productivity or sales, improving staffing or operational performance, etc.).
4. Revist your objective statement.  If it is not in line with your current career aspirations, rewrite it.  The statement can be general, but should show some direction toward the field in which you want to work.
5. Reevaluate your references.  Verify that these individuals still work where you have noted and that contact information for each is correct.  If you have developed new contacts who can attest to your recent achievements or heightened responsibility, consider replacing them with outdated references.
6. Update your résumé format.  Check online sample résumés to see if yours looks outdated and revise accordingly.  Additionally, you should create an electronic version of your résumé if you don’t already have one.
7. Proofread everything.  Sloppy spelling, grammar and punctuation may take you out of the running immediately.  If you’re not proficient in proofreading, ask a trusted friend or associate to help.

Looking for a better career opportunity in Southern or Central Pennsylvania?  Contact a Berks & Beyond Recruiter.  We have a wide variety of temporary and direct hire opportunities in the office/clerical, light industrial, accounting / finance, engineering, human resources, management, agricultural and skilled trades sectors.

The Problem:

An Allentown manufacturing firm was using three staffing agencies to supply general warehouse laborers for a specific number of positions.  The company was experiencing high turnover in these positions and their staffing suppliers were not consistently checking their employees’ criminal backgrounds as promised.

Despite communicating the vital role criminal background checks played in this manufacturer’s organization, as well as the problem turnover was causing, the manufacturer was not getting what they needed from their current staffing firms.

The Solution:

Berks & Beyond worked under a 30-day trial period, allowing this customer to evaluate the way we serviced their account.  We consistently completed criminal background checks, according to the client’s specifications, for every candidate who accepted an assignment with them.  We also let this customer know they could audit us at any time to verify our process.

The Results:

Now that the trial period is over, this client definitely gets what they need from Berks & Beyond.  Every candidate is routinely screened according to the manufacturer’s specifications, and turnover has gone down.  In fact, since we began placing our employees there, we have had only one person turnover!

“Berks & Beyond has served our needs in a timely manner and completed everything as promised.  Turnover is under control, which is what we needed, as well as background checks being done finally the way we needed them.  Berks & Beyond is professional and I would recommend them to anyone looking for consistency.”

–Shipping Manager

Write Your Own Staffing Success Story

Contact Berks & Beyond today to find out how we can deliver real Results at Work for your organization.

The following top candidates are highly skilled, motivated, and ready to go to work for you:

CUSTOMER SERVICE, SALES & MANAGEMENT

Candidate Initials:  B. U.

Skills and Experience:  This candidate has excellent written, communication, leadership and problem solving skills, as well as 13+ years of experience in customer service, sales and management.  Worked as a failure analysis technician, evaluating electrical and mechanical characteristics of systems and/or integrated circuits or components to determine root of failure.  Also worked as customer service supervisor:  hiring, coaching and developing high performance sales and customer service staff.  Warehouse supervisory experience experience includes managing shipping, receiving and line support.

Education:  H. S. Diploma; Tech Skills of Sacramento: MCSA.

Desired Pay:  $11/hr.

To learn more about this candidate, please contact Katie in our Allentown office at Katie@berksandbeyond.com or call 610.435.9270.

OPERATIONS CLERK

Candidate Initials:  E. H.

Skills and Experience:  This candidate has 10 years of experience in the administrative, clerical, purchasing and procurement areas.  Skills include:  buying, reviewing materials lists, processing work orders, and overage, shortage and damage (OS & D) function.  Proficient in MS Word, Excel and PowerPoint.

Education/Training:  York College – Computer Science; Business Major.

Desired Pay:  $15/hr.

To learn more about this candidate, please contact Bonnetta in our York office at Bonnetta@berksandbeyond.com or call 717.843.0031.

HOUSEKEEPING

Candidate Initials:  P. G.

Skills and Experience:  Reliable, conscientious, responsible individual who can handle your company’s cleaning, janitorial and housekeeping projects.  With 15+ years experience, this candidate will make sure the job is done right.  Seeking employment within 1/2 hour of Harrisburg.

Desired Pay:  $8/hr.

To learn more about this candidate, please contact Carl or Audrey in our Harrisburg office at 717.737.5001 or e-mail Carl at Carl@berksandbeyond.com.

The word “diva” no longer refers exclusively to a distinguished female opera star.

In recent years, the term has commonly been used to describe any difficult employee, male or female, who:

• is used to getting what he wants;
• thinks he needs no guidance or management;
• lives for drama in the workplace;
• is hyper-critical, sensitive and intolerant;
• is great at what he does.

If you have a diva on staff, you need to learn how to keep him in line without driving him out the door.  You need to find a way for your employees to co-exist peacefully and productively.  Here are some techniques for reigning in this high performing – albeit challenging – type of employee:

1. Nip annoying behaviors in the bud.  Discuss problematic behaviors immediately – before they develop into patterns.  This allows you to address issues without releasing a wave of emotional build-up.
2. Act based on facts – not gossip or rumor.  Too often, co-workers compound problems by spreading gossip.  So when drama unfolds, don’t assume what others tell you is true.  If you haven’t witnessed a diva’s inappropriate behavior yourself, look into it further.  Listen to both sides of the story, to be sure you get all the facts.
3. Keep open lines of communication.  Divas need to vent more than other employees.  Keep drama to a minimum by maintaining an “open door” policy.  If a diva has a chance to voice frustrations to you, he will be less likely to stir up conflict with other employees.
4. Keep your emotions in check.  Never stand around arguing with a diva.  Make your point once, clarify if necessary, and move on.  A difficult employee may get a rise out of seeing you lose your cool, so stay calm and positive.  If you need to, walk away from the situation and come back once you’ve regained your composure.
5. Make your diva part of the solution.  Give your problematic employee the opportunity to help develop a solution to the problem.  He is more likely to implement behavior change if he’s at least partly responsible for developing it.
6. Get outside help.  If sparks fly when you and your diva communicate, ask a neutral third party to step in.  With no ulterior motive or emotional ties to the situation, an objective individual may improve how you communicate and work together.

Of course, the best way to handle difficult employees is to avoid hiring them in the first place.  Berks and Beyond allows you to try a candidate out on the job, to see how he fits in with your corporate culture, before extending an offer for direct employment.  Contact us to find out more about our temp-to-hire staffing service.

Have you ever bought something on impulse?  Ever wonder what attracted you to the item in the first place?

Whatever the reason, something about the way that product was marketed created a strong attraction in you – strong enough to make you act.

In many ways, job postings are a lot like the impulse items we all buy on occasion.  As a manager, you must ensure that the announcements you write compel the candidates you seek to take action – even if they aren’t actively seeking new jobs.

To help you in this arena, use these tips for creating irresistible job postings that are magnets for talent:

1. Tell a story to stir emotions.  Rather than beginning with dry job requirements, focus on the ways your company’s products or services impact customers’ lives, or draw from client testimonials.  Write about the way your business makes people feel, and use this to create a compelling image of your company and the available position.
2. Approach the posting from the job seeker’s perspective.  Top candidates are more interested in what a position offers them personally – high earning potential, intellectual challenge, recognition, etc. – than in your company’s business strategy.  Ensure your job posting addresses these needs by first highlighting the rewards of the position.
3. Emphasize your company’s strengths.  Everyone wants to work for a successful organization.  Put your company’s best foot forward by identifying strengths such as: organizational growth, industry track record, competitive advantages of your products/services, positive corporate culture, financial stability, awards and/or recognition.
4. Convey a sense of optimism.  Potential candidates are quick to form judgments about your company based on the tone of your listing.  Use positive language to turn downsides into opportunities (e.g., a decline in profits signals a need for innovation).
5. Keep it short.  Details are great, but a passive job seeker won’t take the time to read a lengthy listing that drones on and on like Charlie Brown’s teacher.  So as a general rule, limit job postings to two or three pages.
6. Avoid overused buzzwords and transparent euphemisms.  For the savvy job seeker, buzzwords do little to differentiate your company – so use them sparingly (balancing the need for SEO when postings are online).  Likewise, steer clear of inflating job titles (e.g., listing a coffee gopher as a Beverage Production Manager) that will only rob your company of both clout and credibility.
7. Use your in-house writing talent.  A job posting is a marketing piece.  If you’re not a Twain or Grisham by nature, enlist your marketing department’s help.  Provide them with the nuts and bolts of the job (as well as this post) and let them craft a compelling posting for you.

Attracting top talent is both time-consuming and expensive – so why do it on your own?  Call Berks and Beyond with your job specifications, and allow us to find the best temporary and direct placement candidates for you.

To get ahead in  this world, you have to “put your best foot forward.”  But, there’s a fine line between respectable self-promotion and shameless bragging.  So how do you use self-promotion to advance your career, without coming across as a show-off?  Use these quick tips to tactfully toot your own horn:

1. Realize that context is everything.  To successfully self-promote, your comments need to be relevant to the conversation.  Bringing up your latest success while your boss is talking about his favorite TV show will not earn you any points.  Bide your time until the conversation switches gears.  Research has shown that once a topic has been raised, a subsequent boast is not viewed as inappropriate – because it’s in context.
2. Wait for the right moment.   Believe it or not, it is okay to steer a conversation toward a topic relevant to your accomplishment.  However, changing topics doesn’t give you license to just blurt out what you’ve done.  Be patient and wait until your conversation partner asks a question that gives you the opening you need.
3. Be a tortoise, not a hare.  Self-promotion is about building a long-term reputation for yourself; establishing trust and respect in your workplace (or the marketplace).  So get in it for the long-haul by making self-promotion a habit.  Set daily goals for doing something small – sharing an idea, reaching out to someone, showing up at an event – and measurable results will follow in time.
4. Promote your ideas.  Beyond talking up accomplishments, you should also spread your ideas, concepts and vision.  By promoting your ideas (as opposed to just your deeds) you will give co-workers and superiors something to support – without being “turned off” or threatened by your success.
5. Know yourself.  Are you like most people, who err on the side of caution and don’t talk themselves up enough?  Or are you the type who tends to talk easily about yourself and your accomplishments?  If you’re unsure, ask a trusted friend into which end of the spectrum you fall.  The art of successful self-promotion depends upon having the self-knowledge to realize when to toot your own horn, and when to let your actions speak for themselves.

Let Berks & Beyond help you put your best foot forward.  When you come in for an interview, our experienced staffing specialists will learn about your skills, interests, experience and needs – then show you where your strengths lie.  We can help you master the art of self-promotion and find the perfect employment opportunity.  Just give us a call.