Berks & Beyond Blog

Do you know why the U.S. staffing industry is growing at a faster rate than the overall economy?  The answer can be summed up in a single word:  flexibility.

The American Staffing Association’s Intelligence Report called Workforce Flexibility:  Staffing for a Better Bottom Line speaks to this very topic.  The article details the numerous ways our industry delivers the workforce flexibility today’s businesses need - from quickly finding experienced specialists for short-term projects to helping organizations run leaner during these tough times. 

I encourage you to follow the link above and learn more about how our industry can benefit yours.  And of course, if you have specific questions about how Berks & Beyond’s services could enhance your company’s workforce flexibility, please contact us directly.

As you may know, Berks and Beyond recently opened our new Harrisburg office.  We’re pleased to report that, according to the Bureau of Labor Statistics, the Harrisburg - Carlisle Metropolitan Statistical area has weathered this recession better than many surrounding areas. 

To see how the Harrisburg area stacks up against the state and the nation, download the “Harrisburg-Carlisle,Pa.pdf” file on this Selected BLS Economic Indicators page, last updated January 25, 2010.

The Harrisburg - Carlisle MSA’s unemployment rate was 7.6% as of December, 2009 (tied for 94th place in the nation).  Overall, Harrisburg lost fewer jobs last year as compared to both the state of Pennsylvania and the nation as a whole.  For comprehensive employment statistics, follow this link:

Bureau of Labor Statistics Harrisburg - Carlisle PA: Nonfarm employment and labor force data 

Want to learn more?

Contact us and a Berks and Beyond staffing professional will show you how our services can help you make the most of our current economy - by saving you money, reducing your risks and keeping your workforce lean and flexible.

Implementing a faulty or sloppy employee review system can put your company at risk.  One misstep can lead a disgruntled employee to “pull the trigger” on a hairy lawsuit.  So as a responsible manager, how do you keep your company out of the crosshairs?

Here is a quick list of best practices for ensuring your performance reviews are legally defensible:

1. Develop adaptable appraisal forms.  Use flexible forms evaluators can change to suit the type of position available.  The forms should allow evaluators to: incorporate specific job criteria; weight and prioritize attributes and job responsibilities; easily keep accurate, detailed annual review records for all employees.  Should you need to protect your company in the case of a dispute, this standard documentation will provide valuable evidence that evaluators conducted all appraisals in a consistent manner.
2. Train your evaluators.  Provide written instructions on the purpose and mechanics of your review system.  Teach evaluators to base appraisals upon observed evidence - never “gut feelings” or other subjective criteria.  Include information on potential EEO problems and emphasize the importance of accuracy.  Supplement written instruction with role playing, and require evaluators to sign a statement saying they’ve received and reviewed the instructions.
3. Clearly communicate the review process ahead of time.  When review time comes around, make sure employees know:  the purpose of the reviews; the impact they’ll have on employees’ work; how the reviews will be conducted; what to expect during discussions.
4. Require employees to agree to primary job duties.  During the evaluation, ask each employee to review the job duties on which he has been rated.  To prevent later debates, require each employee to sign a statement that the list provided constitutes an accurate and complete list of his major job duties.
5. Safeguard against inaccuracy and evaluator bias.  Emphasize the importance of avoiding stereotypes based on race, sex, age or any other characteristics.  Monitor evaluators and develop a system of cross-checks to ensure evaluators do not go too easy on employees, or consistently rate a particular group lower than another.
6. Summarize and distribute reviews.  Have evaluators write up salient aspects of each employee appraisal and distribute copies to all relevant parties.
7. Have each employee review and sign his evaluation.  After being given the opportunity to review and write in his own comments, require each employee to sign and date the evaluation.  This will discourage employee attempts to dispute the evaluation down the road.
8. Keep a regular review schedule.  Like any other inconsistency in employment actions, failure to provide timely reviews can become the basis for an EEO charge or other frivolous lawsuit.
9. Provide for appeals on grievances.  Give employees the right to appeal performance reviews to a higher level supervisor.  In addition to being a goodwill gesture, this process will also undermine the case of any employee who later attacks the evaluation in an EEO or wrongful discharge claim.

Make it Easier on Yourself

Remember, our temporary employment services save you the risks, time and hassles associated with performance reviews.  Contact us today to learn more.

A well-designed wellness program can be just what the doctor ordered.  Implemented properly, a wellness program can:

• increase productivity
• control preventable healthcare costs
• boost morale
• reduce employee stress, ER visits and absenteeism

If you’re looking to institute a wellness program for your company, or want to make your existing wellness program more comprehensive and effective, consider these points before getting started:

1. What are you trying to achieve?  Determine your reason(s) for introducing the wellness initiative before deciding what types of programs to offer.
2. Whom are you targeting?  Make sure the programs you offer appeal to all age groups and fitness levels.
3. What’s your budget?  According to the Wellness Councils of America, wellness programs can cost anywhere from $10 to $125 per employee, depending upon how they are structured.
4. How will you encourage participation?  Consider:  lower premiums or co-pays; cash contributions to health savings and reimbursement accounts; or even a point system where employees can redeem “participation points” for merchandise or money.  Whichever option you choose, keep the incentives positive and never force employees to participate.
5. How will you gauge success?  To determine how your program is doing, you should design and conduct a longitudinal study for tracking metrics such as:  productivity, absenteeism, workers’ compensation claims, ER visits, hospital admissions and health insurance claims.
6. What does your attorney suggest?  Ask your attorney about compliance with HIPAA (the Health Insurance Portability and Accountability Act) and ADA (the Americans with Disabilities Act).
7. How will you publicize the program?  Consider both internal communications to explain programs, benefits and incentives, as well as external PR opportunities to enhance your position in the community and attract potential employees.

What do wellness programs and staffing services have in common?

They both provide great ways to manage benefits expenses, improve employee productivity and morale, and gain a competitive recruiting edge.  Contact Berks & Beyond today to find out more.

A little perspective is a good thing.

As a staffing firm, we at Berks & Beyond try to learn all we can about your business and industry - because better understanding leads to better staffing results for your company. 

Today, I’d like to turn the tables.  Here are a few key facts and statistics, compiled by the American Staffing Association, that will help you better appreciate our business and the U.S. staffing industry:

• Number of workers.  America’s staffing companies match millions of people to millions of jobs - every day.  On an average day in 2008, U.S. staffing companies employed approximately 2.6 million workers.  All told, staffing firms hired an estimated 11.2 million temporary and contract employees in 2008 alone.
• Industry size.  In 2008, the staffing industry generated roughly $86.2 billion in sales:  $70.7 billion from temporary and contract staffing; $15.5 billion from search and direct placement.
• Number of U.S. staffing companies.  Approximately 6,000 staffing firms, operating roughly 20,000 offices, are currently operating and have been in business a year or longer.
• Areas of growth.  The fastest industry growth is occurring in professional and technical staffing.
• Factors affecting industry growth.  America’s work force is changing.  More people are looking for the flexibility that temporary work provides.  Additionally, employers are tapping into the flexible labor market to keep fully staffed during peak periods.

Want to learn more?

Visit the American Staffing Association’s website to view and download reference documents that provide current information about the U.S. staffing industry.  To learn more about the services and benefits Berks & Beyond offers, please visit our website.

“I’m sorry, but all I can do is verify this person’s name, title and dates of employment.”

Sound familiar?

These days, getting an honest and reliable reference can be a real challenge.  HR is cautious.  Supervisors are too busy.  And often, the references provided are afraid or unwilling to give honest feedback.  So how do you get a good reference check?

Beyond the standard length of employment/position/job responsibilities questions, here are a few unexpected ones you can try asking.  Designed to start conversations, these open-ended questions may entice a reference to ”drop his guard,” and help you solicit more candid feedback:

1. Did the candidate ask your permission to be a reference for him?
2. What was his greatest strength?  Weakness?
3. What circumstances frustrated him the most?
4. How well did the candidate manage time?  Pressure?  Crises?
5. What did he learn during his time with your company?
6. If you could give him a single career suggestion, what would it be?
7. What was his biggest accomplishment while working for your company?
8. Would you rehire this person?  Why or why not?
9. Is there anything else I haven’t asked that you would like to share with me?

Thankfully, you don’t need to ask questions like these when you work with Berks & Beyond.  You can rest assured that every candidate we refer has been carefully screened, tested and reference-checked for you.  To learn more about the measures we take to ensure candidate quality, please visit our website.

Question:  What’s the one thing you can do to motivate employees, build camaraderie, and strengthen leadership - all while helping your staff understand company goals and vision?

Answer:  Hold a team-building event.  It’s a great way to boost the morale and spirit of any group.  And (despite the collective groan I can hear echoing through cyberspace) they CAN be fun.  Just follow these seven simple steps to make sure that your event is a success and not a flop:

1. Get out of the office.  If each day looks pretty much the same for your employees, shake things up a bit.  Conduct your event off-site.  A change of scenery will refresh, recharge, and reenergize your staff (and minimize distractions).
2. Generate excitement before the event.  Encourage full buy-in by using internal communication to get everyone interested.  Use e-mails, memos, your website, bulletin boards, etc. to arouse curiosity and generate enthusiasm.
3. Mix it up.  To stimulate interest and involvement throughout the day, divide your program into several sessions including work, play, and socializing.  End the day with a mealtime activity, awards ceremony, or happy hour.  Remember to include activities that are fun and relaxing, as well as frequent breaks, so your staff can recharge.
4. Get up and move around.  Games and outdoor challenges are an excellent way to encourage team cohesiveness.  They will allow your team to burn off some energy while building trust and respect among members.  Try a ropes course, a hike, or other trust-building games.
5. Record your memories.  To make a lasting impression and extend the program’s impact, document your day.  Hire a photographer, make a video, or take pictures yourself.  After the event, hand out pictures or highlight the event in your company newsletter or on your website.
6. Allow time to process and reflect.  Throughout the day, discuss new learning and how it applies to specific jobs as well as the company.  Games and activities will be of better use if you allow your team to reflect on the purpose and meaning behind each.
7. Solicit feedback.  At the end of the day, ask participants to complete a simple survey.  It’s a great way to find out what employees liked (and didn’t like) and garner recommendations for the next event.

Let Us Help You Build a Better Team

At Berks and Beyond, we have the resources and staffing services to make your team even stronger.  Contact us today to learn more.

When it comes to effectively staffing your business, the options are endless - and can be, frankly, a little overwhelming.  Today’s post is dedicated to straight talk about a strategic staffing service that may be of real value to your organization:  planned staffing.

The 101

So, what exactly is “planned staffing”?

Simply put, planned staffing is the strategic use of temporaries to accommodate workloads known to vary in seasons or other cycles.  Traditional planned staffing strategies typically allocate between 10 and 20 percent of the total workforce as supplemental (temporary) employees.

To implement a planned staffing solution, a company’s decision makers meet with a highly trained staffing professional to discuss how the organization’s workload changes throughout the year.  The staffing professional then analyzes the company’s workforce needs, and designs a comprehensive plan for managing the peaks and valleys with supplemental staff.

When business surges, temporaries are brought in to handle the additional business volume.  Once the peak cycle is completed, the staffing firm reassigns its employees to other companies.

Planned Staffing Benefits

For businesses with (at least somewhat) predictable surges in demand, a planned staffing option offers a number of benefits:

• Flexibility.  Bringing in supplemental staff allows you to handle surges in demand without impacting fixed expenses.  Your workforce stays lean and flexible.
• Less risk and expense.  Using temporaries during short-term peak periods is less burdensome, risky and expensive than hiring - and then laying off - direct employees.
• Instant access to the help you need.  Your staffing provider will recruit in advance of your needs, to ensure you have qualified candidates ready to work - right when you need them.  At your request, the staffing firm can even develop customized orientation materials to get temporaries up-to-speed more quickly.
• Fewer layoffs.  When business slows, it’s the temporaries who go first.  As a result, core employees enjoy increased job security.
• Less burnout and overtime.  Using supplemental staff reduces overtime and eliminates the burn-out overwork can cause.
• Hiring benefits.  When you implement a planned staffing solution, you have the luxury of hiring employees from a pool of temporaries who are already trained, and have proven their dependability and cultural fit.  Discuss your temporary-to-hire options with your staffing provider.

Is a Planned Staffing Option Right for Your Business?

If your business experiences frequent and/or predictable changes in workload, contact Berks and Beyond.  We’ll discuss your needs, help you weigh your options and determine if planned staffing is right for your organization.

Feel like there are too few hours in a day?  Running on little sleep?  Concerned about your job, your family, or the economy?

Combine these every day pressures with the additional strain of the holidays and you have a recipe for STRESS.  Here are four quick steps to help you beat it:

Step 1:  Breathe

Sit back in your chair, close your eyes, and take a long breath in.  Hold your breath for a few seconds and slowly exhale.  Repeat four to five times.  Going back to the basics of simple breathing will help you relieve anxiety.

Step 2:  Take a Break

Get up and stretch.  Take a brisk walk.  Plan lunch with a friend.  Or even better, join a friend for a workout over your lunch break.  Taking a few minute “mini-vacation” from your responsibilities is just what your mind needs to cut the stress and recharge.

Step 3:  Focus

Nothing creates stress faster than trying to do two things at once.  Instead of multi-tasking, keep a prioritized to-do list.  Use this list to set daily goals, and then focus on one item at a time.  To improve your concentration, ban distractions like e-mail, phone calls, etc.  The more organized and focused you become, the more you will enjoy your work.

Step 4:  Find Balance

Try not to take your work home with you.  Schedule time for family and friends.  Get regular exercise.  Take up a hobby.  And most importantly, do whatever makes you smile.  Happiness is the best stress release!

Stress cannot be avoided, and a certain amount of it can actually help you stay motivated to do your best.  The key is to find ways to break the tension before it has a negative effect on your outlook and your personal life.

Berks and Beyond Can Help Reduce Stress, Too

Whether you’re under pressure to get work done, or are anxious over your current job situation, Berks and Beyond provides staffing services to make things easier.  Visit our website to find out what we do for employers and job seekers alike.

As managers, we intuitively know that giving and getting honest feedback is essential to grow and develop, and to build successful organizations.  So, why is it that many of us put off giving feedback to our employees?  Maybe it is because there are so many ways to screw it up.

Here are some common feedback mistakes:

• Speaking out only when things are wrong.
• Providing generic praise without specifics or an honest underpinning.
• Waiting until performance or behavior is substantially below expectations before acting on it.
• Giving negative feedback in public.
• Criticizing performance without giving suggestions for improvement.
• Not conducting regular performance reviews.

Clearly, giving and receiving constructive feedback is a skill that must be honed.

Developing proficiency in this area is essential to building good relationships with, and motivating peak performance from, your team.  To help get you started, here are four tips for providing feedback the right way:

1. Be proactive.  Nip issues in the bud and avoid messy interpersonal tangles that result from neglected communication.  If you meet with employees regularly to give feedback, it conveys, “Your success is important to me, so I want to be accessible to you.”
2. Be specific.  Although it’s not easy to provide negative feedback, it’s important to be as clear as possible by giving specific examples that illustrate your point.  Instead of saying, “Your attitude is bad,” say, “When you miss deadlines, then cross your arms and look away when I discuss it with you, it gives me the impression that you don’t care about the quality of your work.  Can you help me understand this behavior better?”
3. Develop a progress plan.  Be clear about the specific changes in behavior that you expect in a specific period of time, and follow up as scheduled.
4. Link employees’ performance to organizational goals.  Reinforce the value of your employees’ contributions by giving specific examples of how their work and positive behaviors serve the organization and its customers.

At Berks and Beyond, we understand and appreciate the value of constructive feedback.  So, we’d like to hear from you.  Please contact us with your questions, comments, and suggestions.